You don’t have to get tough – not when you can quote the rulebook chapter and verse. This is all that you need to bring a recalcitrant type back into line.
A friend points out the fault in your logic today. It would have been nice to know this weeks ago when you were in negotiation, but better late than never.
A debt collector owes you rather than vice-versa. You’ll enjoy being on the receiving end for a change.
Cop to a mistake even if you know you’re not the one who made it. It doesn’t matter who’s right. What matters is getting past the impasse.
How can you be expected to make things work when the other party keeps changing their mind? Sit still long enough and they’ll change it back.
It feels like your message isn’t getting through, but give it a couple of days and it will.
